Privacy Policy

1. Information We Collect

When you interact with Katy Prime Cleaning Services, we may collect:

• Full name
• Phone number
• Email address
• Residential or commercial property address
• Cleaning service preferences
• Property details and estimate requests
• Appointment and scheduling information
• Messages and communications submitted through our website
• SMS opt-in preferences, consent records, and opt-out requests

We may also collect technical information about website usage through cookies, analytics tools, and similar technologies, where applicable.

2. How We Use Your Information

We use the information you provide to:

• Respond to inquiries and customer service requests
• Prepare and deliver cleaning estimates
• Schedule, confirm, and manage cleaning appointments
• Send service reminders and scheduling updates
• Communicate about ongoing or completed cleaning services
• Send promotional offers and service announcements when you have provided the appropriate consent
• Improve our customer service, website, and business operations
• Maintain records of communication preferences and consent

We do not treat the submission of a phone number alone as consent to receive marketing text messages.

3. SMS Communications and Consent

Katy Prime Cleaning Services may send SMS text messages to customers who have voluntarily opted in to receive them.

Depending on the consent provided, messages may include:

Non-Marketing Messages

• Cleaning estimates and quote follow-ups
• Appointment confirmations
• Scheduling changes
• Service reminders
• Customer service communications

Marketing Messages

• Special offers and seasonal promotions
• Cleaning service discounts
• Promotional announcements

SMS consent is voluntary and is not required to request an estimate, purchase cleaning services, or submit a website form.

Marketing and non-marketing messaging consent are collected separately where applicable.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us.

For assistance, reply HELP or contact Katy Prime Cleaning Services at (832) 379-8515 or info@katyprimecleaningservices.com.

4. Mobile Information Sharing and Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Katy Prime Cleaning Services does not sell customer mobile phone numbers or SMS consent information.

5. Service Providers

We use third-party service providers, including customer relationship management systems, website hosting platforms, scheduling tools, and communication services, to operate our business.

These providers may process customer information on our behalf for legitimate business operations and customer service.

Any processing of SMS consent information must remain consistent with the mobile information protections described in Section 4.

6. Data Retention and Security

We retain customer information for as long as reasonably necessary to fulfill service requests, maintain business records, manage communication preferences, and comply with applicable legal obligations.

We use reasonable administrative and technical safeguards to protect personal information from unauthorized access, misuse, or disclosure.

No electronic storage or transmission system can be guaranteed completely secure.

7. Your Privacy Choices

You may contact Katy Prime Cleaning Services to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of personal information, subject to applicable legal and recordkeeping obligations
• Withdraw permission to receive promotional communications
• Update your contact information or communication preferences

For SMS communications, reply STOP to unsubscribe or HELP for assistance.

8. Third-Party Websites

Our website may contain links to external websites or services. We are not responsible for the privacy practices of websites operated by other organizations.

We encourage you to review their privacy policies before submitting personal information.

9. Changes to This Privacy Policy

Katy Prime Cleaning Services may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.

Updates will be posted on this page with a revised effective date.

10. Contact Information

Katy Prime Cleaning Services

Katy, Texas

• (832) 379-8515
• info@katyprimecleaningservices.com
• https://katyprimecleaningservices.com