Terms of Service

1. Cleaning Services

Katy Prime Cleaning Services provides residential and commercial cleaning services in Katy, Texas, and surrounding areas.

Our services may include:

• Standard house cleaning
• Deep cleaning
• Recurring cleaning
• Move-in and move-out cleaning
• Commercial cleaning
• Post-construction cleaning
• Other cleaning services offered by our company

Service availability depends on your location, property condition, scheduling availability, and the agreed scope of work.

2. Estimates and Pricing

Prices provided through our website, online estimate calculator, telephone conversations, or other communication channels are estimates and are not guaranteed final quotes.

Final pricing may depend on factors including:

• Property size and condition
• Type of cleaning requested
• Cleaning frequency
• Time since the property's last professional cleaning
• Additional services requested
• The actual scope of work

Katy Prime Cleaning Services will communicate the final agreed price before beginning cleaning services.

Any applicable taxes or additional charges will be disclosed as part of the pricing process.

3. Scheduling and Cancellations

Cleaning appointments are subject to availability and confirmation.

Customers should contact Katy Prime Cleaning Services as soon as possible if they need to cancel or reschedule an appointment.

Any applicable cancellation fees or special scheduling conditions will be communicated to the customer before booking.

4. Satisfaction Guarantee

We strive to provide quality cleaning services.

If an area included in the agreed cleaning scope was missed, please notify us within 24 hours of the completed service.

We will review the concern and, when appropriate, arrange to return and address the missed area at no additional cleaning charge.

This guarantee applies to services included in the original cleaning agreement.

5. Customer Responsibilities

Customers are responsible for providing reasonable access to the property at the scheduled cleaning time.

We ask customers to secure valuable, fragile, or irreplaceable items and inform our team of any known property hazards or areas requiring special care.

Customers should disclose conditions that may affect cleaning safety or service completion.

6. Property Damage and Liability

Katy Prime Cleaning Services takes reasonable care when working in customers' homes and commercial properties.

Customers should report any suspected damage as soon as reasonably possible so the circumstances can be reviewed.

We are not responsible for pre-existing damage or normal wear and tear that was not caused by our services.

Nothing in these Terms excludes liability that cannot legally be excluded.

7. SMS Messaging Terms & Conditions

SMS Program Description

Katy Prime Cleaning Services operates an SMS messaging program for customers and prospective customers who voluntarily consent to receive text messages.

Depending on the consent provided, text messages may include:

Non-Marketing Messages

• Cleaning estimates and quote follow-ups
• Appointment confirmations
• Scheduling changes
• Cleaning service reminders
• Customer service communications

Marketing Messages

• Special cleaning promotions
• Seasonal discounts
• Service announcements
• Other promotional offers

Marketing and non-marketing SMS consent are collected separately when applicable.

SMS Consent

By selecting an SMS consent checkbox on our website or otherwise providing valid consent, you agree to receive the specific category of text messages you selected from Katy Prime Cleaning Services at the phone number provided.

SMS consent is voluntary and is not a condition of purchasing cleaning services, requesting an estimate, or submitting a website form.

Submitting a phone number alone does not constitute consent to receive promotional text messages.

Message Frequency

Message frequency may vary depending on your service requests, scheduled appointments, and communication preferences.

Message and data rates may apply to messages sent to you or received from you.

Contact your wireless carrier for information about your messaging or data plan.

SMS Opt-Out Instructions

You can cancel SMS communications at any time by replying STOP to a text message from Katy Prime Cleaning Services.

After receiving your STOP request, we will send an SMS confirmation that you have been unsubscribed. You will no longer receive messages from the applicable messaging program unless you opt in again.

If you would like to receive messages again, you may sign up through our website or another approved consent method.

Customer Support

For assistance with SMS communications, reply HELP to a message from Katy Prime Cleaning Services.

You may also contact us directly:

Phone: (832) 379-8515

Email: info@katyprimecleaningservices.com

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Privacy and SMS Data Protection

Your privacy is important to us.

We do not sell mobile phone numbers or share SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

For additional details about how we collect, use, and protect personal information, please review our Privacy Policy:

https://katyprimecleaningservices.com/privacy-policy

8. Website Use

The information provided on our website is intended to help visitors learn about our services, request estimates, and communicate with Katy Prime Cleaning Services.

Visitors agree not to misuse the website, submit fraudulent requests, or interfere with its normal operation.

9. Third-Party Services

Our business may use third-party service providers for scheduling, website functionality, payment processing, customer communication, and other business operations.

These providers may process information as described in our Privacy Policy.

10. Changes to These Terms

Katy Prime Cleaning Services may update these Terms of Service periodically.

Changes will be posted on this page with an updated revision date.

11. Contact Information

If you have questions about these Terms of Service, please contact:

Katy Prime Cleaning Services

Katy, Texas

• (832) 379-8515
• info@katyprimecleaningservices.com
• https://katyprimecleaningservices.com